Privacy Policy and Personal Data Protection Notice.

1. Introduction

This Privacy Policy applies to the website operated by Rank Digital PLT, accessible at https://rankdigitalplt.com/, and to personal data collected through our website forms, email, WhatsApp, audit requests, consultation requests and other communication channels.

By using our website or submitting your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following types of personal data:

• Name
• Company name
• Job title or role, if provided
• Email address
• Phone number or WhatsApp number
• Website URL
• Business type, project requirements, enquiry details and budget range
• Messages, form submissions and communication records
• Technical data such as IP address, browser type, device type, referral source and website usage data

We generally do not request sensitive personal data through this website. Please avoid submitting sensitive personal data unless it is necessary for your enquiry.

3. How We Collect Personal Data

We may collect personal data when you:

• Submit a contact form or free website audit form
• Send us an email or WhatsApp message
• Request a quotation, proposal or consultation
• Subscribe to updates, resources or marketing communication, where applicable
• Visit our website and interact with pages, forms, buttons or tracking technologies
• Provide information during project discussions, onboarding or service delivery

4. Purposes of Processing Personal Data

We may collect and process personal data for the following purposes:

• To respond to enquiries and provide requested information
• To conduct website, SEO, AEO or digital marketing audits
• To prepare quotations, proposals, project scopes and service recommendations
• To deliver website design, SEO, AEO, advertising, ecommerce or digital marketing services
• To communicate about project updates, support issues and service matters
• To improve our website, services, content, user experience and marketing performance
• To manage business records, invoicing, administration and compliance requirements
• To send relevant updates, resources or marketing communication, where permitted
• To protect our rights, prevent misuse and maintain website security

5. Cookies, Analytics and Tracking Technologies

Our website may use cookies, analytics tools, tracking pixels or similar technologies to understand how visitors use the website and to improve our marketing performance.

These technologies may help us understand:

• Which pages are visited
• How visitors find our website
• Which forms, buttons or sections are used
• General device, browser and traffic source information
• Campaign performance from search, social or paid advertising channels

You may adjust your browser settings to block or delete cookies. However, some website functions may not work properly if cookies are disabled.

6. Disclosure of Personal Data

We do not sell your personal data. We may disclose personal data only when reasonably necessary, including to:

• Internal team members involved in responding to your enquiry or delivering services
• Website hosting providers, email service providers, form tools, analytics tools or CRM systems
• Payment, accounting or administrative service providers, where required
• Professional advisers, auditors or legal advisers, where necessary
• Authorities or regulators if required by applicable law

Where third-party service providers are used, we take reasonable steps to ensure they process personal data only for relevant service purposes.

7. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes stated in this Privacy Policy, unless a longer retention period is required or permitted by law.

Enquiry records, audit requests, project communication and client-related information may be retained for business administration, service delivery, legal, accounting or record-keeping purposes.

8. Data Security

We take reasonable technical and organisational steps to protect personal data from unauthorised access, misuse, loss, disclosure, alteration or destruction.

These steps may include:

• Limiting access to relevant personnel
• Using secure website, hosting and email practices where available
• Maintaining reasonable administrative controls
• Reviewing form, website and data handling workflows periodically

No method of internet transmission or electronic storage is completely secure. Users submit data through the website at their own discretion.

9. Your Rights and Choices

Subject to applicable law, you may request to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for certain processing activities, where applicable
• Request that we stop sending marketing communication
• Ask questions about how your personal data is handled

To make a request, contact us using the details stated in this Privacy Policy. We may need to verify your identity before processing certain requests.

10. Third-Party Links

Our website may contain links to third-party websites, platforms or tools. We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party website before submitting personal data to them.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website tools, legal requirements or data handling practices.

Any updated version will be posted on this page with the updated effective date. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.